Service Sales Manager

Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.

Job Description:

Role Overview

As the Service Sales Manager for the UK market, you will play a key role in driving the growth of Fluence’s Services business by strengthening customer relationships, maximizing value within existing contracts, and supporting the development of new commercial opportunities. You will lead engagements across upsell initiatives, change orders, and extended service scopes, ensuring that customers receive high‑quality support and that Fluence continues to deliver exceptional long‑term value.

This is an impactful, cross‑functional role requiring technical understanding, commercial acumen, and strong customer‑facing capabilities. The position will involve travel across EMEA to meet with customers, partners, and internal teams.

Key Responsibilities

• Drive upsell initiatives under existing or extending Long Term Services Agreements by coordinating amongst the Services team and the customer, wrapping it into a proposal

• Drive change orders, augmentation or decommissioning requests from customers by coordinating internally with the various teams who should be involved, as well as managing expectations with the customer

• Working with subcontractors, vendors and suppliers on Services scope elements that Fluence needs to subcontract for in its fulfillment of their LTSA’s or incorporating into an existing offer with an extended Services scope.

• Develop a deep understanding of energy storage Services and pricing and provide sales teams with Services expertise and guidance to win new deals and maximizing the value to their customers

• Lead technical and or commercial aspects of contract negotiations and work with Sales and other departments to negotiate services contracts

• Driving Continuous improvements in sharing best practices, provide input to offer guidance, review offer or contract templates, update Services Sales processes and procedures

• Ensure completeness of Contract handover from Sales to Services by storing information in the designated systems and provide executive summaries of the LTSA for Services Directors to help manage their LTSA’s

• Travel throughout EMEA

Required Qualifications and Experience

• Bachelor’s or Master degree in Maintenance Management, Supply Chain Management, Mechanical or Electrical Engineering, Renewable Energy or similar technical discipline 

• At least three year’s relevant professional work experience in a Renewable Energy, Supply Chain or Maintenance Management environment

• Relevant experience in Maintenance Management, Supply Chain tools and software, including CMMS & ERP

• Being a structured and disciplined person with strong attention to detail and a process oriented mindset

• Ability to oversee the Services landscape and close process or procedure gaps so that they drive maximised value for Fluence Services

• Ability to understand technical problems and effectively translate that into a Workstream for resolution of these challenges

• High level of ownership of tasks that drive Fluence business objectives

• Strong co-ordination and communication skills

• Effective in a highly collaborative yet informally structured work environment

• Fluent in written and spoken English

Our Culture

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

Unleash Voices

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent

Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.