Senior Key Account Manager

Senior Key Account Manager

12 Month FTC

Salary from £60k + Pension + PHC + ShareSave + 6.6 weeks holiday + Hybrid Working 

Southampton, Store Support Office

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. 

Work with your merchants to drive profitable growth on B&Q Marketplace. Support them by identifying and delivering sales opportunities at the right time and with the right tools at every stage on their growth journey on B&Q. These growth drivers will include, securing the best merchant assortment, , improving content quality and reviews, increasing product visibility with promotions, as well as hitting retail media goals. Cultivate long term merchant relationships that accelerate their engagement and investment, eventually making B&Q their first-choice marketplace. In addition to your account management responsibilities, you will also support merchant growth project(s). Once live, these tools are used by all our account managers to enhance merchant performance. As a subject matter expert, you will guide the internal business teams towards the same goal and ensure that these tools deliver their ambitions and are flawlessly deployed.

Key Accountabilities / Responsibilities:

ü Delivering target GMV, Take Rate and Range growth for your merchants

ü Establishing merchant growth strategies to drive long term success

ü Ensuring merchants meet and exceeded their quality metrics

ü Engaging and building relationships with top sellers to drive growth by planning assortment, pricing, traffic and

promotional activities on B&Q to achieve sales goals

ü Monthly reviews with top 30 accounts

ü Identify and develop Merchant Growth Tools alongside other business stakeholders to drive marketplace wide success for

B&Q and our merchants

ü Develop understanding of sub-category dynamics in the market, spotting trends and develop category strategy to grow

the segment on B&Q by leveraging support from your merchants

ü Coordinate with other internal teams to ensure adequate support in areas like supply chain, customer service and

marketing; ensure changes in our business create win-win scenarios for B&Q and our merchants

ü Analysing and preparing weekly performance figures to management, active participation in weekly and monthly business

Work experience

At least 3-4 years’ experience in marketplace environment, e-commerce trading,       digital platform or similar

· In depth knowledge of e-commerce sales drivers

· Previous experience in a scale up business is a plus Skillset

· Excellent merchant management and problem-solving skills with clear logical     thinking

· Professional experience negotiating with sellers/suppliers and influencing internal   and external stakeholders

· Able to deliver change and drive success against target

· Strong business judgment backed by analytical mindset and comfortable generating   and evaluating various forecasts, metrics, and analyses

· Experience growing online sales, marketing, activating categories and driving traffic   via merchandising/content

· Detail orientated; execution focussed

· Persuasive written, verbal communication, and presentation skills with ability to   present up to multi-level audience

As well as a competitive salary, our benefits package includes:

• Award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits
  …and much more.

Equality and Inclusion

We want to ensure that all employees, future employees, and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression, or sexual orientation.

Find out more about us, including the benefits we offer and our community, sustainability, and inclusion projects at bandqcareers.com.

If you require any additional support or adjustments to help you make an application, please contact us at:

• ssorecruitment@b-and-q.co.uk
• recruitment@b-and-q.co.uk